Our Policies.

Welcome to Ken’s House. We’re committed to providing a fair, transparent, and respectful experience for all our customers. Here’s everything you need to know about how we operate.

Condition of Items

All pieces sold by Ken’s House are pre-owned, vintage, or secondhand, and are sold in used condition.
We do our best to describe and photograph any imperfections or signs of wear — these are part of the charm and character of vintage items.

We do not offer returns or exchanges on any items.
Purchasing from Ken’s House means accepting the item as-is.

Electrical Items

All electrical items sold by Ken’s House are sold as vintage décor only.
They have not been tested or tagged and are sold on this basis.

In accordance with South Australian law (AS/NZS 3760:2022 and OHSW Regulations), testing and tagging is only required for workplaces — not private secondhand sales.

If you intend to use an item functionally, we strongly recommend having it tested by a licensed electrician prior to use.

Pickup & Delivery

We offer:

Pickup from our Barossa Valley location by appointment
Local and interstate delivery — fees apply based on size and location

We will contact you to arrange logistics once your order is received.

Holds & Payment Terms

Items can be placed on hold for 48 hours upon request.
A 75% deposit is required for any custom upholstery or restoration jobs.
Remaining balance must be paid within 24 hours of completion notification.

Upholstery & Restoration

We only restore or upholster pieces originally sold by Ken’s House.
Custom work takes approx. 4–8 weeks and is subject to material availability and workshop timelines.

Accuracy of Listings

We strive to ensure all product information is accurate. However, Ken’s House cannot be held liable for discrepancies in listings seen on third-party platforms (Google, Facebook, Instagram).