FAQ's.

Frequently Asked Questions

How do I purchase an item?

If an item has an “Add to Cart” button, it’s available for purchase. Simply add it to your cart and proceed to checkout.
At checkout, you can choose to pay online or select Cash on Pickup (COP). If you select COP, we’ll contact you to arrange a pickup time from our Barossa Valley location.
Note: Items are held for 48 hours after confirmation unless otherwise arranged.

Where is pickup available?

Pickup is available by appointment from our Barossa Valley location.
After purchasing, please reach out within 24 hours to arrange a pickup time.

Do you offer delivery?

Yes. We offer local and interstate delivery.
After purchasing, get in touch to coordinate your delivery details. Freight costs vary by location and item size.

What is your returns policy?

All our items are sold in used condition.
We do not offer returns or exchanges. We do our best to highlight all imperfections and details clearly in product descriptions and imagery.
By purchasing, you agree to accept the item as described.

Do you restore or upholster items?

Yes, but only for pieces originally sold by Ken’s House.
For custom upholstery, we require a 75% deposit, with the remaining 25% due within 24 hours of completion.
Turnaround time is typically 4–8 weeks depending on materials and scope.

How can I get in touch?

You can reach us via email or phone during business hours.
We do our best to reply promptly. Please allow additional time if you message us outside of these hours.

Are quotes final?

All quotes are valid for 7 days unless otherwise stated.

Why is information different on Google or Instagram?

Some platforms (Google, Meta, etc.) may show outdated details.
Please refer to our website directly for the most up-to-date and accurate info — including pricing, availability, and policies.
We only honour what is listed on kenshouse.com.au.